Features
Everything your hospital runs on, in the order your patients move
From the phone call to the follow-up text: one patient record, one bill and one audit log the whole way through.
Step 1 · Arrival
From the phone call to the front desk
Know who's coming, who's here and who needs to be seen first.
On the way and Quick intake
Log the owner, pet and problem in seconds. Arrival countdowns turn red when someone's late.
Kiosk check-in
Owners check in on a tablet. Trouble breathing or pale gums sends them straight to the top of the list.
Triage at the door
Set triage before a chart exists. The waiting list sorts by urgency, then arrival time.
Appointments
Staff schedules, open-time suggestions, running-late alerts and one-tap texts to the next clients.
Lobby TV
A wait estimate and clinic tips between calls, on any TV with a browser.
Patients and clients
Search by pet, owner, phone or breed. Alerts like bite history follow the patient everywhere.
Step 2 · Exam and estimate
Agree on the plan before the work starts
Clear estimates, signatures and deposits, with the medical record in the same place.
Estimates with ranges
Build a high and low estimate from your price list. The bill always shows how close it is to the high end.
Signatures and consent
Owners sign estimates and consent forms at the desk or on their own phones.
Deposits
Take the deposit at the front desk or by text link, and see it on the board.
Client financing
Offer CareCredit, Scratchpay or Cherry when the estimate is more than the owner planned for.
Medical record
SOAP notes, problems and history in one record that every shift can read.
Alerts that follow the patient
Airway risk, bite history and fear-free notes on the banner, the board and the TV.
Step 3 · Treatment
The treatment floor, built for a 12-hour shift
Doctors order, technicians record, and every screen agrees on what's late.
Hospital board
Every patient with triage, location, team, code status and alerts. Floor view by hour; desk view with owners and money.
Treatment sheets
Hourly grid of fluids, medications, vitals and checks. Late, due and done at a glance, with fluid rate history kept.
Given means charged
Recording a treatment as given posts its charge. Double taps can't record a dose twice.
Dose checks
Doses are checked against your formulary and species rules before they're ordered.
Controlled drugs
A second person witnesses every entry. Balances run per bottle, and corrections are added instead of overwritten.
Anesthesia records
A pre-op checklist before induction, vitals every 5 minutes with alerts, and anesthesia time charged at the end.
Step 4 · Pharmacy and labs
Results where the doctor is already looking
Diagnostics, pharmacy and stock tied to the same patient and the same bill.
Diagnostics queue
Lab and imaging requests created the moment a test is marked done, with a list of results waiting for review.
Flagged results
High and low values are flagged automatically, and a doctor signs off on each result.
Share results
Send results to the owner, the family vet or both, and keep a record of what went where.
Pharmacy and formulary
Prescriptions, FDA label text from DailyMed and your own clinic notes for each drug.
Inventory
Purchase orders, lots and expiry dates, and stock counts that need a reason for any difference.
Equipment lending
Track the crate, the e-collar or the oxygen kit that went home, and when it's due back.
Step 5 · Going home
A clean discharge, a complete bill and a family vet in the loop
Nothing leaves the building until the bill and the instructions are right.
Charge check
Before discharge, PIMSVETS looks for missing, duplicate or unbilled treatments and shows them to you.
Invoices and payments
Card payments and terminals through Stripe, refunds with a reason, and credits kept on account.
Going-home instructions
Start from a template, add the meds that are going home, print a copy and send it to the portal.
Referral reports
A report for the family vet, drafted from the record, with abnormal results and the plan. Send times are tracked.
Client portal
Owners see visits, vaccine records, instructions and bills behind a one-time code.
Follow-up and reviews
Check-in texts after the visit and review requests shown to every rater.
Beyond the ER
Every service a full hospital offers
Turn these on when you need them. They share the same record and the same bill.
Boarding
Runs, stays and nights billed as they actually happened.
Grooming
Groom board, pick-up texts and rebooking reminders.
Exotics
Weights in grams under 3 kg, species dose rules and husbandry notes.
Reminders
Vaccine and wellness reminders by text: 30 days before, on the day and after.
Online booking
Owners request times that respect doctors' schedules; staff accept in one click.
Referrals in
Incoming referrals land on the board with the referring clinic attached.
Step 6 · Running the hospital
For managers and owners
Staffing, money and the screens on the wall.
Shifts and handoffs
12-hour shifts, breaks, overtime rules, and a handoff on every inpatient at clock-out.
Staff schedules
Usual hours, one-day changes and time-off requests with approvals.
End-of-day close
Cash, card and other payments counted against the system, with notes for any difference.
Reports
Census, length of stay, production, A/R aging, estimate fit and referral sources. Export to spreadsheets.
Ward and lobby TVs
Design each screen's theme, size and fields. More than 10,000 designs for every TV.
Roles and personal settings
Each role sees what it needs, and each login picks its own layout and colors.
Want to see a module in action?
We'll show you the parts your hospital cares about most.